Faqs
How can we contact Valencia’s Customs, Inc, SUVs, trucks, and auto accesories tires and wheels?
To reach our Customer Service Department via phone, please dial 1-800-603-4383 and press 4. They are available Monday through Friday 8:00 AM - 8:00 PM and Saturdays 9:00 AM - 2:00 PM Central Time.
To reach our Customer Service Department via email, please contact us at:
info@valenciascustom.com
Our Product Information Department can be reached at 408-297.7062 between the hours of 10:30 AM - 7:30 PM PST,
Order by phone 408-297.7062
How can I return an Item?
The Valencia’s Customs, Inc, SUVs, trucks, and auto accesories tires and wheels 100% Satisfaction Guarantee Promise Can’t be Beat.
Because we know that our parts and accessories are as good or better than the ones that came on your vehicle and we are confident that you will be happy with any product you purchase from us, we are willing to offer the best guarantee in the business. If for any reason you are not 100% satisfied with your purchase, just return the item for an exchange or store credit. Most items are covered under our guarantee for a full year, unheard of for automotive parts and accessories. See our complete Guarantee for all the details.
Satisfaction Guarantee Details:
Most items we sell are covered for one full year by the Valencia’s Customs, Inc Satisfaction Guarantee. When these products are used for commercial vehicles, the Guarantee is generally 90 days. There are a handful of exceptions, which are outlined below or on the product description pages. Only the items listed below require that you call or email us first for a return authorization. For any other item, just follow the simple return instructions on your packing slip or print a copy here.
Many of our manufacturer’s also offer generous extended warranties as noted in the product descriptions. For a copy of any manufacturer warranty please contact our customer service department.
We are unable to guarantee the life and performance of products: when used for off-road, racing or other sporting activities, if modified or used in a way other than the manufacturer’s original intent or if a product is damaged as the result of an accident or due to failure of another part.
Wheels and Tires: All Wheels and Tires must be returned within 7 days in new condition. A return authorization is required prior to returning just call 408-297-7062, send us a fax at 408-297-7067, or shoot us an email at info@valenciascustom.com
for instructions. Wheels and Tires may not be returned if they have been mounted, lug nuts have been installed or sustained any physical or appearance damage. If you purchased a Tire and Wheel package that was pre-mounted for you, there will also be a $60 charge to dismount. After the 7 day period or mounted the manufacturer’s warranty applies and you should contact the manufacturer directly.
Batteries: New batteries can not be returned once acid has been added due to the hazardous nature. Batteries are covered under generous manufacturer warranties as listed on the product pages. If you have any difficulties, please contact our customer service department.
Paintable Parts: Once painted, parts cannot be returned. Please make sure you test fit any part before painting so we can exchange it for the right part if it doesn’t fit.
Custom Made and Special Orders: Custom Made and Special order items can not be returned unless there is a defect in the product. Please call us if you have a problem with any custom made or special order product so we can assist you.
Engine and Transmissions: Returns on new or remanufactured Engines and Transmissions will be accepted in new not installed condition if returned within 15 days of purchase. These must be returned in the original crate and are subject to inspection and a 15% restocking fee.
Electronics: Please call before you return any electronic item to verify. Once opened, electronics are covered by the manufacturer’s warranty. If you have lost your warranty, please contact the manufacturer directly for a copy.
The Valencia’s Custom, Inc Guarantee does not cover miscellaneous expenses including labor costs for removal and installation of a defective part, materials, lost time or wages, towing, lift, dock or storage fees. Valencia’s Custom, Inc shall not be liable for any incidental or consequential damages including without limitation, indirect or special damages as a result of product defects.
Where is the retail location of Valencia’s Custom?
Here are just a few of the store attractions:
We have a large selection of automotive accessories, parts and tools, including unique and hard-to-find items. Check out our Weekend Specials!
Our Hours Are:
Monday - Friday: 10:30 AM to 7:30 PM PST
Saturday: 10:30 AM to 4:30 PM PST
Sunday: 11:00 AM to 2:00 PM PST
To Place a Will Call Order:
Phone 408-297-7062 Will call orders are held for 48 hours.
Gift Certificates available at the store.
Located At:
2011 Monterey Highway
San Jose CA 95112
How can I check the tracking/status of my order?
You can easily check the status of your order.
When you place an order you will automatically receive an order confirmation notice via email.
If you need to track your shipment you will need to log into your personal account. Go to valenciascustom.com and in the upper right hand corner you will see "Login / New Account".
If you need to setup an account you would do it here. If you already have an existing account enter your password and you can view your current order status, order history or trace you recent shipments.
Can I change an order that I just placed?
At Valencia’s Custom, Inc, we try our best to process our orders very fast; therefore, orders cannot be changed after they have been placed. In order for you to change your order, you must cancel the current one and replace another one using the store credit which we’ll apply to your account when it has cancelled successfully.
How can we contact Valencia’s Customs, Inc, SUVs, trucks, and auto accesories tires and wheels?
To reach our Customer Service Department via phone, please dial 1-800-603-4383 and press 4. They are available Monday through Friday 8:00 AM - 8:00 PM and Saturdays 9:00 AM - 2:00 PM Central Time.
To reach our Customer Service Department via email, please contact us at:
info@valenciascustom.com
Our Product Information Department can be reached at 408-297.7062 between the hours of 10:30 AM - 7:30 PM PST,
Order by phone 408-297.7062
How can I return an Item?
The Valencia’s Customs, Inc, SUVs, trucks, and auto accesories tires and wheels 100% Satisfaction Guarantee Promise Can’t be Beat.
Because we know that our parts and accessories are as good or better than the ones that came on your vehicle and we are confident that you will be happy with any product you purchase from us, we are willing to offer the best guarantee in the business. If for any reason you are not 100% satisfied with your purchase, just return the item for an exchange or store credit. Most items are covered under our guarantee for a full year, unheard of for automotive parts and accessories. See our complete Guarantee for all the details.
Satisfaction Guarantee Details:
Most items we sell are covered for one full year by the Valencia’s Customs, Inc Satisfaction Guarantee. When these products are used for commercial vehicles, the Guarantee is generally 90 days. There are a handful of exceptions, which are outlined below or on the product description pages. Only the items listed below require that you call or email us first for a return authorization. For any other item, just follow the simple return instructions on your packing slip or print a copy here.
Many of our manufacturer’s also offer generous extended warranties as noted in the product descriptions. For a copy of any manufacturer warranty please contact our customer service department.
We are unable to guarantee the life and performance of products: when used for off-road, racing or other sporting activities, if modified or used in a way other than the manufacturer’s original intent or if a product is damaged as the result of an accident or due to failure of another part.
Wheels and Tires: All Wheels and Tires must be returned within 7 days in new condition. A return authorization is required prior to returning just call 408-297-7062, send us a fax at 408-297-7067, or shoot us an email at info@valenciascustom.com
for instructions. Wheels and Tires may not be returned if they have been mounted, lug nuts have been installed or sustained any physical or appearance damage. If you purchased a Tire and Wheel package that was pre-mounted for you, there will also be a $60 charge to dismount. After the 7 day period or mounted the manufacturer’s warranty applies and you should contact the manufacturer directly.
Batteries: New batteries can not be returned once acid has been added due to the hazardous nature. Batteries are covered under generous manufacturer warranties as listed on the product pages. If you have any difficulties, please contact our customer service department.
Paintable Parts: Once painted, parts cannot be returned. Please make sure you test fit any part before painting so we can exchange it for the right part if it doesn’t fit.
Custom Made and Special Orders: Custom Made and Special order items can not be returned unless there is a defect in the product. Please call us if you have a problem with any custom made or special order product so we can assist you.
Engine and Transmissions: Returns on new or remanufactured Engines and Transmissions will be accepted in new not installed condition if returned within 15 days of purchase. These must be returned in the original crate and are subject to inspection and a 15% restocking fee.
Electronics: Please call before you return any electronic item to verify. Once opened, electronics are covered by the manufacturer’s warranty. If you have lost your warranty, please contact the manufacturer directly for a copy.
The Valencia’s Custom, Inc Guarantee does not cover miscellaneous expenses including labor costs for removal and installation of a defective part, materials, lost time or wages, towing, lift, dock or storage fees. Valencia’s Custom, Inc shall not be liable for any incidental or consequential damages including without limitation, indirect or special damages as a result of product defects.
Where is the retail location of Valencia’s Custom?
Here are just a few of the store attractions:
- Inventory Closeouts!
- Discontinued Items
- In-store Special Deals
- Weekend Lot Sale
- Apparel
We have a large selection of automotive accessories, parts and tools, including unique and hard-to-find items. Check out our Weekend Specials!
Our Hours Are:
Monday - Friday: 10:30 AM to 7:30 PM PST
Saturday: 10:30 AM to 4:30 PM PST
Sunday: 11:00 AM to 2:00 PM PST
To Place a Will Call Order:
Phone 408-297-7062 Will call orders are held for 48 hours.
Gift Certificates available at the store.
Located At:
2011 Monterey Highway
San Jose CA 95112
How can I check the tracking/status of my order?
You can easily check the status of your order.
When you place an order you will automatically receive an order confirmation notice via email.
If you need to track your shipment you will need to log into your personal account. Go to valenciascustom.com and in the upper right hand corner you will see "Login / New Account".
If you need to setup an account you would do it here. If you already have an existing account enter your password and you can view your current order status, order history or trace you recent shipments.
Can I change an order that I just placed?
At Valencia’s Custom, Inc, we try our best to process our orders very fast; therefore, orders cannot be changed after they have been placed. In order for you to change your order, you must cancel the current one and replace another one using the store credit which we’ll apply to your account when it has cancelled successfully.